Buyers Guide

Quality and Guarantee

All furniture manufactured by Ascot Upholstery is of the highest quality and is made from the best available components in South Africa.
To ensure that all our furniture meets our quality standards, each product is checked throughout the manufacturing process.
We do our best to ensure products delivered to you are without defect.

Ascot Upholstery offers a 12 month guarantee on all framework and furniture used for private use from date of purchase.
This guarantee does not apply to items used for commercial purposes.

The following circumstances deem the guarantee invalid:

Normal wear and tear. Fabric can be wrinkled or slightly looser so as not to disfigure the foam.
These are natural consequences of certain fabrics and normal use.
Defective or lack of maintenance. All furniture requires regular maintenance such as plumping pillows
and turning seat cushions to redistribute filling.
Colour variation or damage. Changes caused by UV rays, artificial lighting, stains from food, pets, liquids,
or damage caused by external objects.
Velvet / Velour fabrics. These fabrics naturally change colour when viewed from different angles.
This is not considered a fault but a natural occurrence.

Care Instructions

All furniture should be professionally cleaned unless otherwise specified.

Slipcovers may be washed if the fabric has been pre-shrunk.

Use a mild detergent
Maximum washing temperature: 30°C
Do not tumble dry

If the fabric has not been pre-shrunk, dry cleaning is recommended to prevent shrinkage.

Customisation

All our furniture is available in your choice of fabric. Please contact us to discuss your requirements.

For customised orders, a 60% deposit is required. The balance is due before delivery.
If the order is cancelled prior to completion, the deposit may be subject to forfeiture
to cover the cost of materials.

Please note that we will not be held liable for fabric specifications supplied to us.
All fabric specifications must be checked on the final quotation.
Once the deposit has been paid, we cannot be held liable for incorrect fabric supplied.

Delivery

If the item is in stock, delivery is 4–7 working days from bank payment clearance.

Custom orders require:

3–4 weeks for locally sourced fabrics
4–6 weeks for imported fabrics

Once your item is ready for delivery, you will receive a delivery notification email and we will call you to schedule a delivery time.

Deliveries are made:

Monday – Thursday
9:00am – 4:00pm
No deliveries on weekends or public holidays

Please note that additional fees may be charged for missed appointments or last-minute changes.
Delivery outside of Cape Town is available but will be quoted separately.

Our delivery service delivers to your front door. Please ensure you measure doorways, hallways, and elevators
before purchasing to ensure the furniture fits into your home.

If hoisting or carrying furniture up flights of stairs is required, this can be arranged at an additional charge.

All items are wrapped in protective wrapping. Boxing is available and will be quoted separately if required.

Once your item has been unpacked, please inspect it carefully for any damage that may have occurred in transit.

Do not sign delivery paperwork until you have completed a full inspection of the item.

If items are delivered damaged, please do not accept delivery. Take photos and return the item with the driver.
Photos must be emailed to info@ascotupholstery.co.za for assessment.

If items are damaged after delivery for any reason, we cannot be held liable once delivery has been completed and the
Proof of Delivery (POD) has been signed.

Return & Refund Policy

To be eligible for a return or refund, the product must be unused and in the same condition in which it was received.

Products not eligible for returns:

Products marked Sale or Promotion
Made-to-order or customised products
Items listed under points 1–4 in the Guarantee section

Once the product has been inspected and the return validated, we will repair or replace the product as soon as possible.
If repair or replacement is not possible, your account will be credited for the price of the product.

Refunds are normally processed within 10 days of receiving the returned product.
Please note that it may take a few additional days for the refund to reflect in your account.