Shipping and Returns Policy

1. Shipping Information

1.1 Delivery Areas

We currently deliver throughout South Africa. Please ensure your delivery address is accurate and complete
to avoid delays.

1.2 Delivery Times

Orders are processed within 1–3 business days after payment confirmation.

Estimated delivery times (after dispatch):

• Major cities: 2–4 business days
• Regional areas: 4–7 business days
• Remote or outlying areas: up to 10 business days

Delivery times are estimates and may vary due to courier schedules, public holidays, or unforeseen delays.

1.3 Delivery Fees

Shipping fees are calculated at checkout and may vary depending on location, order size, or weight.

1.4 Tracking

Once your order has been shipped, you will receive an email with your tracking number and courier details.

1.5 Risk and Ownership

Risk in the goods passes to you upon delivery to your specified address.

Ownership remains with Ascot Upholstery until full payment is received.

2. Returns and Exchanges

We comply fully with the Consumer Protection Act (CPA) to ensure your rights are protected.

2.1 Return Eligibility

You may return items within 7 days of receiving your order if:

• The item is defective, damaged, or not as described
• The incorrect item was received
• You have changed your mind (subject to conditions below)

To qualify for a return, items must be:

• Unused and in their original packaging
• Accompanied by proof of purchase (order number or invoice)

2.2 Non-Returnable Items

The following items cannot be returned unless defective:

• Items marked “final sale” or “non-returnable”

2.3 How to Initiate a Return

To initiate a return, please contact us at
info@ascotupholstery.co.za with the following:

• Your order number
• Reason for return
• Photo evidence (if applicable)

We will provide instructions and return address details.

2.4 Return Shipping

If the return is due to an error on our part (wrong, damaged, or defective item),
we will cover the return shipping cost.

For change-of-mind returns, you will be responsible for return shipping fees.

2.5 Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds will be processed within 7–14 business days using your original payment method.

Please note that shipping fees are non-refundable unless the return is due to our error.

2.6 Exchanges

If you wish to exchange an item, please indicate this when contacting us.
Exchanges are subject to stock availability.

3. Damaged or Missing Items

If your parcel arrives damaged or with missing items, please notify us within
48 hours of delivery.

Include clear photographs of the package and contents so we can assist promptly.

4. Contact Information

For shipping or return-related queries, please contact our customer service team:

Email: info@ascotupholstery.co.za

Phone: 021 510-2171

Address: 13 Auckland Street, Paarden Eiland, Cape Town