Privacy Policy

1. Who We Are

Company Name: Ascot Upholstery

Physical Address: 13 Auckland Street, Paarden Eiland, Cape Town

Email: info@ascotupholstery.co.za

Telephone: 021 510-2171

We act as the “Responsible Party” as defined under POPIA.

2. What Personal Information We Collect

We collect personal information directly from you when you browse our website, place an order, register an account, or contact us.

We may collect the following types of personal data:

• Full name and surname
• Email address and phone number
• Billing and shipping address
• Payment details (processed securely by third-party providers)
• Purchase history
• Device and browser information (IP address, cookies, analytics data)

We only collect the information necessary for legitimate business purposes.

3. How We Use Your Information

Your personal information is collected and processed to:

• Process and fulfil your orders
• Communicate with you about your orders or account
• Send updates, special offers, or newsletters (only if you have opted in)
• Improve our website, products, and customer experience
• Comply with legal or tax obligations

4. Lawful Basis for Processing

We process your personal information under the following lawful bases:

• Consent: when you voluntarily provide your data or subscribe to marketing
• Contractual necessity: to deliver goods and services you purchase
• Legal obligation: to comply with laws and regulations
• Legitimate interest: to improve services, prevent fraud, and ensure website security

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content.

You can control cookie preferences in your browser settings. However, disabling cookies may affect site functionality.

We may use third-party analytics tools (such as Google Analytics) that collect anonymous usage data.

6. Sharing of Personal Information

We will never sell or rent your personal information.

We may share limited data with trusted third parties who help us operate our business, including:

• Payment gateways (PayFast, PayJustNow, Yoco Payments)
• Courier and logistics partners
• IT, hosting, and analytics providers

All service providers are contractually bound to comply with POPIA and maintain data confidentiality and security.

7. Storage and Security of Data

We store your personal data securely using encryption, password protection, and access controls.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected
or as required by law.

In the event of a data breach, we will notify you and the Information Regulator as required under POPIA.

8. Cross-Border Data Transfers

If your personal information is transferred or stored outside South Africa (for example, on international servers),
we ensure that appropriate data protection safeguards are in place in line with POPIA requirements.

9. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction or updating of inaccurate information
• Deletion: Request deletion where legally permitted
• Objection: Object to processing for direct marketing purposes
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us at info@ascotupholstery.co.za.

10. Marketing Communications

We may send you promotional emails or newsletters if you have opted in.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

11. Children’s Privacy

We do not knowingly collect personal information from persons under the age of 18 without parental consent.

If you believe a minor has provided us with personal data, please contact us so we can remove the information.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content
of those external sites. Please review their privacy policies separately.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business operations.

The revised version will be posted on this page with an updated “Last Updated” date.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information,
please contact our Privacy Officer:

Email: info@ascotupholstery.co.za

Phone: 021 510-2171

Address: 13 Auckland Street, Paarden Eiland, Cape Town

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa):

Email: inforeg@justice.gov.za

Website: https://inforegulator.org.za